Privacy Policy

OVERVIEW

Tuff Wags (“we”, “our” or “us” as applicable) is committed to protecting the privacy of our customers’ personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy sets out the standard of protection you can expect.

Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions.

CONSENT

Our Privacy Policy applies to your personal information regardless of the way in which we collect it, for example, whether it is collected via our website, when you contact our customer service team or visit one of our social media platforms.

By submitting information to us and/or accessing and using our websites or social media platforms you consent to us using and disclosing your personal information in the ways described in this Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

Personal information includes any information or opinion about an identified individual, or an individual who is reasonably identifiable regardless of whether the information is true or not.

The types of personal information we collect from you will depend upon the type of interaction that you have with us. The types of personal information that we collect includes your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, upload a photo to one of our online or social media platforms, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information when you visit our website and when you interact with us via phone, email or social media. Examples of when we collect your personal information include:

  • when you send us an e-mail, “contact us” message or make any other form of written enquiry;
  • via mobile sites, applications, and other mobile interactive features (collectively “Apps”)
  • via our official social media pages that we control
  • when you commence the checkout process or purchase a Tuff Wags product;
  • when you enter a promotion, competition, provide feedback or participate in a survey, market research or other promotional activities which we (or one of our agents) conduct; and
  • when you sign up to receive our newsletters or other marketing content.

We also collect personal information from third parties, for example:

  • your friends via a refer a friend promotion;
  • someone duly authorised to act on your behalf;
  • debit and payment service providers who process transactions on behalf of our various businesses;
  • market research organisations we engage to conduct market research;
  • our official pages on social media platforms and from people with whom you are friends or otherwise connected on social media platforms; and

USE OF YOUR PERSONAL INFORMATION

Tuff Wags may use your personal information may be used by us in a number of ways, including:

  • to respond to your query or feedback;
  • to process your order for a Tuff Wags product;
  • to promote and market all current and future Tuff Wags products and services and to inform you about the products and services of our retail partners;
  • to assist with our internal business processes;
  • for market research purposes in order to improve our product and service offering;
  • to measure advertising performance;
  • to administer contests, promotions and surveys; and
  • to enable us to comply with our obligations under the law.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

When third parties perform services on our behalf, we take reasonable steps to ensure the third party will protect your personal information in accordance with Australian privacy laws and in a manner consistent with this Privacy Policy. Third parties are required to restrict their use of the personal information to the purpose for which it was provided.

SECURITY OF YOUR PERSONAL INFORMATION

Tuff Wags is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have implemented a variety of electronic and physical security measures to safeguard the privacy of your personal information.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We will not be responsible for any loss or harm that you may suffer as a result of a leak of your personal information unless we have breached this Privacy Policy or the Australian privacy laws.

ACCESS TO YOUR PERSONAL INFORMATION

You have a right to request access to your personal information held by us. You are also able to update your details or request us to remove your details should you wish to “opt out” in the future. Should you wish to access, update or remove your details, please email us at team@tuffwags.com.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

COOKIES

Our websites use cookies for identification purposes and to allow certain functions on our websites to work such as the online shopping process. A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we pass to your electronic device are anonymous and do not hold information about you and are not capable of revealing your personal identity.

If you prefer not to receive cookies, you can configure your Internet browser on your electronic device to reject them, or to notify you if they are being used. Rejecting cookies can, however, limit the functionality of our websites and the online shopping process.

GOOGLE ANALYTICS

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Google will use this information for the purpose of evaluating your use of our websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

THIRD PARTY SITES

Our websites may contain links to other Internet websites. These links are provided solely for your convenience. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. If you submit personal information to or via any linked site, the privacy policy applying to that information will be outside our control. You should therefore check the privacy policy of the linked site before submitting information to or via that site.

CHANGES TO OUR PRIVACY POLICY

From time to time, we may need to change this Privacy Policy to reflect our changing business practices and/or changes in the law. We may therefore change this Privacy Policy at any time by posting the amended Privacy Policy on our websites or other social media platforms. All personal information collected and held by us will be governed by our most recent Privacy Policy as posted on our websites or other social media platforms.

PRIVACY COMPLAINT OR CONCERN

If you have a complaint or concern about the way in which your privacy has been handled by Tuff Wags, please email us at team@tuffwags.com.