Shipping & Returns

SHIPPING

All orders are dispatched within 1-3 business days from Sydney, Australia.

We ship with Australia Post via standard delivery (2-8 days) and express delivery (1-4 days).

$10 standard delivery for orders under $90

FREE standard delivery for orders $90+

$15 express delivery for all orders

 

RETURNS

We offer a 30-day money-back guarantee from the time you receive your order if the product you have purchased is damaged or has a defect.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. To return an item, please contact us at team@tuffwags.com.

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

GUARANTEED LICK OF APPROVAL

We are confident that your dog will love our product as much as we do! That’s why we proudly offer our exclusive Guaranteed Lick of Approval promise. If for any reason, your dog isn’t drinking from their new bowl, simply return it within 30 days of receiving your order for a full refund.

Customers will be responsible for return postage fee.

WARRANTY

Our warranty does not cover ordinary wear and tear, including dents, scratches, and powder coat chips from the bottle being dropped or damaged. It does cover manufacturing defects.

WHAT IF I CHANGE MY MIND?

Unfortunately, we do not provide refunds for a change of mind.